Some unions simply want to develop a leadership that can skillfully negotiate contracts or handle grievances.

The university had no clear mechanism to handle such grievances.

See our guide on handling grievances.

See our guides on handling grievances and employment tribunal claims - the basics.

Universities appoint ombudsmen to handle student and staff complaints and grievances.

Besides negotiating contracts, he helped administer them, handling grievances and disagreements as they arose.

Understand how your plan handles grievances and where to make appeals of the plan's decisions.

For more information about grievance procedures, see our guide on handling grievances.

"When you have a 30,000-person organization, and he's out there negotiating contracts, handling grievances, he doesn't have immediate command of every little thing that's being done."

If the issue is still unresolved, the employee may use your internal grievance procedure - read our guide on handling grievances.