We first met Louise when she was working as a call taker at ambulance dispatch.

The days of calls being handwritten by call takers were over for good at the Tampa Police Department.

When an emergency is reported through 1-0-8, the call taker gathers the needed basic information and dispatches appropriate services.

Don't try to sell your products or services to the call taker.

She answered the call taker's questions while pretending to talk to King.

VCO allows a person with hearing loss to speak directly to the call taker and read the response that is typed back.

The testing program should cover each call taker and each position.

Then she hung up, dialed 311 again, reached a different call taker and asked the question again, this time in English.

He also said the call takers spoke (or could quickly reach translators who could speak) 165 languages.

The 911 call takers dispatch police to that location.