We needed to hear from a doctor really or some city agency.

Ask anyone who ever had to deal with a city agency and you will learn that the answer is, "No chance."

Is there any city agency that can help us with this problem?

The department was suddenly a model for other city agencies.

Is there a city agency I should contact for help?

I called every city agency for victim services and even tried local women's support groups.

Exactly how that will happen is too early to tell; no city agency has yet taken responsibility for the project.

The 311 data is also being used to set service standards for city agencies.

Many other city agencies have similar construction arms, he said.

The city agency hopes it will not be the last.