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"Sometimes we go into a client's store and be secret shoppers, to see what's what," he said.
And, secret shoppers frequently evaluate our customer service areas.
Here are the results of that secret shopper program:
But the secret shopper rated her service as average, and deemed her slow to bring the order.
Colleges and universities also say they use "secret shoppers" to verify that callers are getting accurate information.
Although mystery shoppers - also called secret shoppers - have been around for decades, the business has grown rapidly in recent years.
There are legitimate mystery/secret shopper programs available.
Fedco had an aggressive pricing model and employed "secret shoppers" to determine prices of other retailers.
To drive home the point, he pays "secret shoppers" to inspect restrooms, and bonuses to managers whose restaurants pass the test.
She said that if call center workers identified themselves as Nelnet employees it would cause confusion and added that the university also uses "secret shoppers."
No legitimate mystery/secret shopper program will send payment in advance and ask the employee to send a portion of it back.
Individuals who believe they have information pertaining to mystery/secret shopper schemes are encouraged to file a complaint at www.IC3.gov.
"Secret Shopper"
01/20/10-The IC3 has been alerted to an increase in employment schemes pertaining to mystery/secret shopper positions.
The Secret Shopper: The history of shoplifting.
Secret shopper can refer to:
Secret shopper (disambiguation)
Her new television series, Mary Portas: Secret Shopper is on Channel 4 in 2011.
Her first series for the channel was Mary Portas: Secret Shopper which aired in January 2011.
Every Expert undergoes ongoing quality reviews by JustAnswer customers, other Experts in their categories, and secret shoppers.
Secret Shopper Tests of Jewelers in USA
She has become the Norma Rae of Westchester, speaking up for other waiters and waitresses, and against companies that use secret shoppers to discipline staffers.
In season 2, Andi was promoted to manager of the Work Bench when Ted was fired because of harassing a "secret shopper".
Ms. Butler, the expatriate Victoria's Secret shopper, had a baby recently, and wanted to treat herself to "some pretty p.j.'s and lingerie," she said.
Waterstones also fared well in an online survey conducted for the consumer show Secret Shopper on Channel 4, hosted by Mary Portas.
