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-Gap 5 also known as the perceived service quality gap.
The expected service and the perceived service sometimes may not be equal, thus leaving a gap.
"There are any number of situations where people pay taxes and they don't receive the commonly perceived services," he said.
In general, Customers compare perceived service with expected service in which if the former falls short of the latter the customers are disappointed.
Despite this perceived service gap, D.H. Hill strives to accommodate the needs of students with loaner laptops, group study and individual study areas on several floors.
"A Preliminary Investigation of the Relationships between Employee Motivation/Vision, Service Learning, and Perceived Service Quality."
Over five decades, members of Congress and presidents of both parties have recognized that for Peace Corps volunteers to succeed, their actual and perceived service must be what it purports to be.
Perceived service to unserved markets: this provides a method for carriers who do not operate their own aircraft on a given route to gain exposure in the market through display of their flight numbers.
Deborah McCabe, Mark S. Rosenbaum, and Jennifer Yurchisin (2007), "Perceived Service Quality and Shopping Motivations: A Dynamic Relationship," Services Marketing Quarterly, 29 (1), 1-21.
Power control can be centralized in nature, where the base station dictates and assigns transmitter power levels to mobiles based on their link qualities, or they can be distributed, in which mobiles update their powers autonomously, independent of the base station, based on perceived service quality.
